- abstract-hoop-earrings
- affirmation-bag
- alabaster-earrings
- alex-hoop-earrings
- alice-trousers
- amsterdam-oversized-coat
- andrea-capris-pants
- andrews-top
- anna-jacket
- art-deco-sequin-dress
- asymmetrical-pearl-earrings
- ava-turtleneck-jumper
- be-yourself-knit-dress
- believe-blazer
- bethany-wide-legged-jeans
- binnie-jumper
- blair-grey-marle-crop-sports-top
- bobby-hoop-pearl-earrings
- bow-knot-earrings
- bravery-suit-jacket-blazer
- bronwyn-wide-leg-pants
- brooke-turtleneck-jumper
- cant-go-back-watch
- caroline-pencil-pants
- casey-hammered-gold-studs
- charlotte-pearl-earrings
- chelsea-top
- chicago-black-cap
- comfy-two-piece-set-sweater-tracksuit
- compassion-denim-lace-skirt
- compliment-dress
- constantine-bag
- daina-crew-neck-jumper
- daina-pencil-pants
- each-day-jeans
- eden-ankle-jeans
- ella-jumper
- evelyn-double-breasted-long-trench-coat
- face-pendant-necklace
- felicity-bag
- fiesta-halter-neck-dress
- fitzgerald-pearl-drop-necklace
- gabriella-dress
- globe-necklace
- gold-leaf-earrings
- gorgeous-turtle-neck-top
- gratitude-suit-dress
- hailey-long-jumper
- halo-pearl-earrings
- harper-jumper
- harriet-crop-skinny-jeans
- heart-stud-earrings
- hollywood-single-breasted-coat
- i-got-you-denim-jacket
- if-you-are-the-one-top
- isabelle-pants
- kylie-square-sunglasses
- la-high-waist-denim-jeans
- leah-sweater-jumper
- maddy-hoop-earrings
- maddy-plaid-jacket
- madison-trousers
- margaret-jeans
- marilyn-3-piece-set-layer-necklaces
- maya-trench-coat
- megan-skirt
- mia-trousers
- mimi-halter-top
- mindy-leather-bag
- mirage-earrings
- molly-cardigan
- moon-star-earrings
- norah-skinny-jeans
- now-you-see-it-now-you-dont-denim-jeans
- obi-waist-belt
- out-and-about-jeans
- oval-hoop-earrings
- oxford-wool-blend-coat
- paddington-cat-eye-sunglasses
- panana-straw-hat
- patience-dress
- penny-twist-earrings
- playful-dress
- pleated-waist-jeans
- queen-necklace
- rachel-stud-earrings
- raffia-edge-straw-hat
- reflection-peal-earrings
- remi-sweater-cardigan
- restful-suit-skirt
- rhode-double-breasted-trench-coat
- sara-dress
- sarah-classic-sunglasses
- slender-waist-belt
- slim-crop-chinos
- soldier-on-pants
- sparkle-water-droplet-earrings
- stability-wool-coat
- starlight-constellation-earrings
- starry-night-dress
- stay-you-coat
- stop-overthinking-knit-dress
- support-pullover-sweater
- thats-ok-straight-jeans
- trust-yourself-skirt
- turtleneck-sweater
- virgil-houndstooth-coat
- walk-in-the-park-straight-jeans
- walk-your-walk-jeans
- water-droplet-necklace
- what-you-need-coat
- wholeness-double-breasted-suit-blazer
- wholeness-suit-pants
- work-hard-dress
- you-dress
- you-re-doing-well-cashmere-jumper
- you-warm-me-up-beanie
- zephyr-dress
- abstract-hoop-earrings
- affirmation-bag
- alabaster-earrings
- alex-hoop-earrings
- alice-trousers
- amsterdam-oversized-coat
- andrea-capris-pants
- andrews-top
- anna-jacket
- art-deco-sequin-dress
- asymmetrical-pearl-earrings
- ava-turtleneck-jumper
- be-yourself-knit-dress
- believe-blazer
- bethany-wide-legged-jeans
- binnie-jumper
- blair-grey-marle-crop-sports-top
- bobby-hoop-pearl-earrings
- bow-knot-earrings
- bravery-suit-jacket-blazer
- bronwyn-wide-leg-pants
- brooke-turtleneck-jumper
- cant-go-back-watch
- caroline-pencil-pants
- casey-hammered-gold-studs
- charlotte-pearl-earrings
- chelsea-top
- chicago-black-cap
- comfy-two-piece-set-sweater-tracksuit
- compassion-denim-lace-skirt
- compliment-dress
- constantine-bag
- daina-crew-neck-jumper
- daina-pencil-pants
- each-day-jeans
- eden-ankle-jeans
- ella-jumper
- evelyn-double-breasted-long-trench-coat
- face-pendant-necklace
- felicity-bag
- fiesta-halter-neck-dress
- fitzgerald-pearl-drop-necklace
- gabriella-dress
- globe-necklace
- gold-leaf-earrings
- gorgeous-turtle-neck-top
- gratitude-suit-dress
- hailey-long-jumper
- halo-pearl-earrings
- harper-jumper
- harriet-crop-skinny-jeans
- heart-stud-earrings
- hollywood-single-breasted-coat
- i-got-you-denim-jacket
- if-you-are-the-one-top
- isabelle-pants
- kylie-square-sunglasses
- la-high-waist-denim-jeans
- leah-sweater-jumper
- maddy-hoop-earrings
- maddy-plaid-jacket
- madison-trousers
- margaret-jeans
- marilyn-3-piece-set-layer-necklaces
- maya-trench-coat
- megan-skirt
- mia-trousers
- mimi-halter-top
- mindy-leather-bag
- mirage-earrings
- molly-cardigan
- moon-star-earrings
- norah-skinny-jeans
- now-you-see-it-now-you-dont-denim-jeans
- obi-waist-belt
- out-and-about-jeans
- oval-hoop-earrings
- oxford-wool-blend-coat
- paddington-cat-eye-sunglasses
- panana-straw-hat
- patience-dress
- penny-twist-earrings
- playful-dress
- pleated-waist-jeans
- queen-necklace
- rachel-stud-earrings
- raffia-edge-straw-hat
- reflection-peal-earrings
- remi-sweater-cardigan
- restful-suit-skirt
- rhode-double-breasted-trench-coat
- sara-dress
- sarah-classic-sunglasses
- slender-waist-belt
- slim-crop-chinos
- soldier-on-pants
- sparkle-water-droplet-earrings
- stability-wool-coat
- starlight-constellation-earrings
- starry-night-dress
- stay-you-coat
- stop-overthinking-knit-dress
- support-pullover-sweater
- thats-ok-straight-jeans
- trust-yourself-skirt
- turtleneck-sweater
- virgil-houndstooth-coat
- walk-in-the-park-straight-jeans
- walk-your-walk-jeans
- water-droplet-necklace
- what-you-need-coat
- wholeness-double-breasted-suit-blazer
- wholeness-suit-pants
- work-hard-dress
- you-dress
- you-re-doing-well-cashmere-jumper
- you-warm-me-up-beanie
- zephyr-dress
63 products
Cosy and comforting
Ali Coat
Regular price $253.00Stay warm and cosy in this coat that fits amazingly. With a beautiful structured silhouette that is cute yet elegant.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Black Hopeful Top
Regular price $74.00Simple yet elegant long sleeve top with square neckline. Fits beautifully and in a nice quality fabric. Works well with skirt or pants and tailored to be very flattering for the figure.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Maddy Plaid Jacket
Regular price $178.00Double breasted blazer with notched collar in plaid fabric for work or casual. Dress up your denim jeans with this plaid jacket.
If you are normally an AUS size XS please buy M.
Aus size S = L
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Desire Two Piece Cardigan Knit Dress Set
Regular price $163.00Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Tiffany Shirt
Regular price $178.00Announce your presense with this ultra cool lantern sleeve shirt with off the shoulder design. Made from quality fabric which includes spandex for that stretch factor to provide ultra comfort for all day wear. Easily go from day to night.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Compassion Denim Lace Skirt
Regular price $133.00Beautiful denim skirt with a lace hem. Let those legs shine through in a demure yet sultry way. A versatile skirt that you can partner with you signature sneaker and heels.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
You Warm Me Up Beanie
Regular price $45.00Cap off the look with these beanies that compliments any look. This chunky cable knit beanie is stretchy and fits just right. We used premium acrylic yarn that stretches while keeping its shape to fit heads of all shapes and sizes. Your selfies will speak for themselves. Warm-up your ears whilst looking pretty decent. Goes well with anything, especially your loungewear that's nice enough to wear whilst grocery shopping.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Yearning dress
Regular price $193.00Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Maggie Shirt Dress
Regular price $133.00Sophisticated chic single-breasted long dress with full sleeve and belted sashes. This dress has a unique style creating stunning curves, make you more beautiful, fashionable, sexy, and elegant.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Cora Shirt Dress
Regular price $119.00Look glamorous with this oversized looking dress with a minimalist tie belt in front. Flowy plain dress with long sleeves that offers comfortability and suitable for daily outfit.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Overthinking Knit Dress
Regular price $178.00Featuring a turtle neck and cuffs, oversized style; this a must-have item for women in fall and winter days. Easy straight silhouette and the perfect dress to wear for those winter feasts.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Stay You Dress
Regular price $268.00A unique and elegant white oversized dress that you would love to wear for casual occasions with friends and families.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Annie Coat
Regular price $283.00Sleek and modern black oversized relaxed coat. Featured 3/4 sleeves and pockets with a turn down collar.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Holmes Trench Coat
Regular price $432.00Double breasted trench coat, have an adventure or make your outfit more casual but chic and warm. Made from a lightweight outerwear fabric with a plaid pattern. Features a tie on waist and cuffs. Durable and comfortable to wear.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Rhode Double Breasted Trench Coat
Regular price $372.00Double breasted trench coat, perfect for trans-seasonal weather. The quintessential trench coat style in a relaxed fit. Looks great and always a classic for your staple wardrobe.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Comforter Puffer Jacket
Regular price $268.00Cute puffer jacket with flared back silhouette. Genuine 90% duck down.
Filling: White duck down
Material: Polyester
Material: Acrylic
Thickness: Thick(Winter)
Down Content: 90%
Down Weight: 100g-150g
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
I See You Blazer
Regular price $133.00Oversized blazer jacket that perfectly matches with a skirt or trousers.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Oxford Wool Blend Coat
Regular price $343.00Classic wool blend double breasted coat in long length for those cold winter days. Beautiful drape and very easy to wear, your go-to coat.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Take-It-Easy Trouser
Regular price $119.00Comes in 3 different color variations:
• Black
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Knitted Mermaid Skirt
Regular price $119.00Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Worthy Knitted Two Piece Set
Regular price $238.00You’ll love the feminine cut of the ladies knitted dress, which adds a pretty touch to the functionality. The thermal bottoms are fitted with an elastic waistband for added comfort.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Daina Crew Neck Jumper
Regular price $119.00Elegant jumper that also has a matching pencil pants available separately. Minimalist and sleek, this jumper is sure to go well with a camel trench and some nice earrings.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Anna Jacket
Regular price $238.00Cute and fashionable jacket with poly-cotton material. Wearing this jacket will give you the feeling of fluffiness and coziness.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Kinsley Oversized Denim Jacket
Regular price $193.00This oversized denim jacket will completely suit up your outgoing vibe. Having poly-cotton materials, this denim jacket is really satisfying to wear.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Atticus Jumper
Regular price $119.00Beautifully feminine v-neck jumper with a flattering silhouette. Feels dainty and warm. Pair with a necklace and trousers.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Penelope Cardigan
Regular price $133.00Batwing style cardigan thats warm and cosy for winter. Looks great in white denim and comes in a variety of colours. Two welt pockets and long length.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Comfy Two Piece Set Sweater Tracksuit
Regular price $178.00This soft 2-piece lounge set is made with delectable cashmere blend fabric. It is so comfy and warm that you can enjoy your days indoors curled up with a good book or even when doing your favorite activities.
Comes in two different colors to choose from:
• Black
• Khaki
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Longing Cashmere Jumper
Regular price $163.00Soft and cosy 100% cashmere sweater. Cashmere keeps you warm in the winter in a single thin layer which can be worn comfortably underneath a coat. Lightweight and easy to carry in a handbag. A great investment in your high end wardrobe.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Lenora Crew Neck Top
Regular price $74.00Mid sleeve crew neck top - modest yet elegant to pair with pants or skirt. A minimalist design that also happens to be crafted in super-soft jersey, this Splendid tee is an essential layering piece for any closet.
Achieve your dreams no matter where you are at
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Eva Twist Shirt
Regular price $223.00Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Eliza Tie Front Shirt
Regular price $193.00Asymmetric tie front design adds detail for a uniquely sophisticated and modern look. Ties can cinch in the waist and add detail to the front. You can button up the top button, suitable for work, or undo a few for a more casual after work dinner look.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Harmony Lace Top
Regular price $119.00Elegantly sexy lace top with high neck design and long sleeves and gathered cuffs. Beautifully intricate lace detail around neckline and would add a touch of femininity to any outfit. It's classy, modest and flattering.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Billow Shirt
Regular price $178.00Big shirt with a twist. This size runs small, purchase in a larger size to get the full effect. Pair with a pair of black loose cullottes. Worn here with sleeves rolled up.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Lisa Crew Neck Top
Regular price $74.00Sophisticated and modest crew neck top. The perfect basic addition to any wardrobe, this cozy cotton top features a bateau neckline and slightly cropped length.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Amsterdam Oversized Coat
Regular price $402.00Popular oversized coat in quilted fabric style. Stay warm and cozy with this oversized coat. A very popular coat because it hides everything and is incredibly comfortable to wear while very contemporary and edgy. Available in two lengths 110cm and 120cm.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Affirmation Bag
Regular price $671.00Luxury leather handbag made in beautiful high quality leather. Features gold coloured metal hardware in a feminine, classic design. It's practical and wearable with 5 layers of storage in multiple compartments to organise your stuff in a structured design.
Dimensions: 24 x 17.5 x 9.5 cm
Main material: Genuine Leather
Lining material: Polyester
Includes an interior zipper pocket
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Olivia Belt
Regular price Sale price $74.00Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Comfortable in your skin top
Regular price $74.00Feel cozy and comfortable in this gorgeous long sleeve top. The fitted yet classic silhouette make this top perfect for layering underneath a sweater or jacket, ready to take on the world.
Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.
Look After Yourself Dress
Regular price $163.00Getting your measurements:
SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
AU | 6 | 8 | 10 | 12 | 14 |
US | 2 | 4 | 6 | 8 | 10 |
EU | 34 | 36 | 38 | 40 | 42 |
BUST (CM) | 78 | 83 | 88 | 93 | 98 |
WAIST (CM) | 61 | 66 | 71 | 76 | 81 |
HIP (CM) | 86 | 91 | 96 | 101 | 106 |
AU | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
---|---|---|---|---|---|---|---|---|---|---|---|
EU | 35 | 35 | 36 | 37 | 38 | 38 | 39 | 39 | 40 | 41 | 41 |
UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
Using the Size Chart:
All the products on our site will have their own sizing. It is important to have a look at the Size Chart for each product. The size labelling (S, M, L, XL etc.) will be different so it is better to go by your own cm measurements. For example:
The Industry Standard Size Guides in the tables above would just be a rough guide. Getting your own measurements using a tape measure would give you the most accurate reading by which to use as a base.
Our return policy is effective for 28 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to hello@thesem.com.au with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 28 days will be politely declined. We hope you understand. If 28 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to hello@thesem.com.au .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue Our support team will respond within 1 business day and Return Instruction will be provided.
Alternatively you can organise a return by going to our Returns Center.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email hello@thesem.com.au.
COVID-19 notice:
Due to the effects of COVID-19 certain orders may be delayed. Currently Aus Post is experiencing greater demands for shipping within Australia as well as overseas carriers waiting for airspace to transport items into Australia. Please allow extra delivery time to ensure your item can be delivered safety.
-------
Standard Shipping Times:
US and Canada: 5 - 16 days *
Australia and New Zealand: 14 - 40 days*
Europe**: 9 - 17 days*
Latin America: 10 - 25 days*
Africa**: 10 - 25 days*
Other countries: 14 - 40 days
Busy Season: 20-40 Days
Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.
Some distant areas can take a bit longer, but we’ll get it to you!
● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.
ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us at hello@thesem.com.au
Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.